co111's Privacy Policy
The security of your personal information is our highest priority. This policy describes in detail how co111 collects, uses, and protects your information.
Introduction and Applicability
co111 (hereinafter referred to as "we", "us", or "platform") provides a safe and reliable online gaming service for users in Bangladesh. We take the protection of personal information of all our users very seriously.
This privacy policy covers the following topics:
- What types of information we collect and for what purpose
- How collected information is stored and kept secure
- Terms for sharing information with third parties
- Details of user rights and controls
- Cookie policy and use of tracking technologies
This policy applies to the co111 website, mobile application, and other digital services. Users must be at least 21 years of age.
Information We Collect
Information Provided Directly
Information you provide directly during registration and account management:
- Full name and date of birth
- Email address
- Password (stored in encrypted form)
- National ID card or passport information (for KYC verification)
- Payment information (bKash, Nagad, Rocket account numbers)
Automatically Collected Information
Information collected automatically while you use the platform:
- IP address and device type
- Browser type and operating system
- Login time and session information
- Game play history and transaction records
- Cookie and local storage data
Purpose of Using Information
co111 uses collected information for the following legitimate purposes:
- Account Management: To create, verify, and maintain your account
- Service Delivery: To manage gaming services, bonuses, and promotions
- Financial Transactions: To process deposits and withdrawals
- Security Assurance: To prevent fraud and protect accounts
- Legal Compliance: To comply with applicable laws and regulations
- Customer Support: To provide assistance via 24/7 live chat and email
- Responsible Gaming: To monitor gaming behaviour and assist at-risk players
- Service Improvement: To conduct analysis for improving user experience
Information Storage and Security
To protect your information, co111 applies advanced technical and organisational measures:
- SSL Encryption: All data transmissions are encrypted using SSL/TLS protocols
- Secure Servers: Information is stored on safe and protected servers
- Access Control: Only authorised personnel have access to the information they need
- Regular Audits: Security measures are regularly tested and updated
- Firewall Protection: Advanced firewall systems to prevent unauthorised access
Personal information will be retained for as long as your account is active and, after account closure, for as long as required by applicable legal retention periods.
Sharing Information with Third Parties
co111 does not sell, rent, or disclose your personal information without authorisation. However, information may be shared in the following limited circumstances:
- Payment Processors: With bKash, Nagad, Rocket, and banking service providers to complete transactions
- Game Software Providers: Information necessary to deliver the gaming experience
- Legal Authorities: To comply with court orders or legal obligations
- Fraud Prevention Services: With verification service providers to ensure security
All third parties are contractually bound to maintain privacy protection standards equivalent to those of co111.
Cookies and Tracking Technologies
co111's website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that help improve your experience.
We use the following types of cookies:
- Essential Cookies: Required for the site to function properly; services cannot be provided without them
- Functionality Cookies: To remember your preferences and settings
- Analytics Cookies: To understand and improve site usage
- Session Cookies: To maintain your login session
You can manage cookies through your browser settings. However, disabling cookies may limit some services.
User Rights
Right to Access Information
You can contact us at any time to view all personal information stored in your account. After verification, we will provide the information within the specified time.
Right to Correct Information
If any information stored about you is incorrect or incomplete, you may request a correction. After submitting the required documentation, we will update your information.
Right to Delete Information
In certain circumstances, you may request the deletion of your personal information. However, this right may be limited in cases of legal obligations, ongoing transactions, or dispute resolution.
Right to Data Portability
You may request your account information in a standard format. Identity verification is mandatory to use this feature.
Objection and Restriction on Data Processing
In certain circumstances, you have the right to object to or restrict the processing of your information:
- Objecting to the use of your information for direct marketing purposes
- Requesting a restriction on data processing during a dispute
- Objecting to automated decision-making processes
To make a request, email [email protected] or contact us via 24/7 live chat. We will respond to your request within the legal time limit.
Protection of Minors' Information
co111's services are intended only for persons aged 21 or older. We do not knowingly collect information from any minor.
If we become aware that information from a minor has been collected, we will immediately take steps to delete that information and close the associated account. If you believe a minor is using our platform, please contact us.
International Data Transfers
In some cases, your information may be processed or stored outside Bangladesh. In such cases, we ensure that:
- Transferred information will receive protection equivalent to this privacy policy
- The receiving party maintains appropriate security measures
- Applicable international privacy laws are complied with
- Necessary contractual protections are in place
Changes to the Policy
co111 reserves the right to change or update this privacy policy at any time. When changes occur:
- The updated policy will be published on the website and the "Last Updated" date will be changed
- Users will be notified by email in the case of significant changes
- Continued use of the platform after changes will be considered as your acceptance of the new policy
We encourage you to review this policy regularly.
Responsible Gaming and Information
co111 monitors information related to your gaming behaviour to ensure responsible gaming. This information is used to:
- Identify problematic gaming patterns and provide necessary support
- Enforce self-set limits (deposit limits, session time limits)
- Manage the self-exclusion process
To learn more about responsible gaming, visit our Responsible Gaming page.
Contact and Complaints
Any questions about privacy?
If you have any questions, concerns, or complaints about this privacy policy, please contact us.
Email: [email protected]
Live Chat: 24/7 support available in Bengali
We process all privacy-related requests within the legal time limit and inform you accordingly.